Return, Refund, & Cancellation Policy

Effective Date: 1/1/2024

At Glass Creations Hub, each product is custom-made to fit your exact needs. Because of the personalized nature of our work, we have a strict return and cancellation policy:

Returns & Refunds for Custom Products

Custom‑cut glass is fabricated to your exact specifications and is non‑returnable and non‑refundable once production begins

Returns for Ready-Made Products

Ready‑made or stock items may be returned within 30 days of delivery, provided they are unused, in original packaging, and free of installation marks. The customer is responsible for return shipping and insurance; no restocking fee is applied.

Damaged or Incorrect Items

If your item arrives damaged or is incorrect due to our error, please contact us within 24 hours (one business day) of delivery. Provide photos of the damaged item and packaging. We will assess the issue and offer a replacement at no additional cost.

Order Cancellations

You may cancel your order within 1 hour of placing it, as long as production has not yet started. After this period, your order enters production and cannot be canceled or refunded.
To request a cancellation or report damage, please email sales@glasscreationshub.com or text +18327860532.